Deposit Policy
At time of reservation, you will be charged the full night rate for one night or 50% of the total nights’ stay for two or more days or for special packages or events.

Cancellations/Changes
Our cancellation policy is as follows: If a cancellation is received more than 14 days prior to your arrival date, your deposit will be refunded less a $25.00 cancellation fee per room. In the event the cancellation is received less than 14 days prior to your arrival, the full amount of the reservation will be charged and is nonrefundable. Early departures or no shows are considered a cancellation and are treated within the described policy. We ask that all cancellations be made by email or other written correspondence.

Method of Payment
American Express, MasterCard, Visa, Discover, and cash are accepted.

Check-In & Out
Check-in is between 3:00 and 8:00 PM and check-out is at 11:00 AM. Special arrangements can be made for early and late check-ins.

Biltmore Estate Tickets
You may purchase your Biltmore Estate tickets from us, which are valid for two consecutive days.

Gift Certificates
Gift certificates are available for any dollar amount and do not expire. Please contact us for details.

Restrictions
The Inn is not generally appropriate for young children. However, families with well-behaved children, age 12 or older, can be accommodated.

For the safety of all guests, we do not permit candles, incense or open flames in the bedrooms.

We respectfully request that you leave all firearms at home.

Pet Policy
We can accommodate pets in our Carriage House (William Morris, Rosetti, and Cloisters). There is a $35 fee if the pet sleeps in the bed.

Smoking
The interior of the Inn is strictly non-smoking. Smoking is permitted on the grounds, the balcony of Zelda’s Retreat and the gardens of the suites of Carriage House. We ask that our guests be courteous when using outdoor areas.

Over 850 guests have given us the highest TripAdvisor traveler rating of   . Check their reviews at the right.

Please ask about our business and group rates. Specials and packages are available.